Explore a Career with Dakota State University

Explore a Career with Dakota State University
Together we are Trojan True, and we are looking for talented individuals to join our team.
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Multimedia Support Services Technician

Dakota State University is seeking a detail-oriented and tech-savvy Multimedia Support Services Technician to join our team. This role is essential in supporting live streaming and event technology across campus, providing Tier 1 technical support, and maintaining classroom and meeting space technology. The ideal candidate will be passionate about technology, enjoy working with people, and thrive in a dynamic, service-oriented environment.
Key Responsibilities:
  • Live Streaming & Event Technology Support
    • Set up, operate, and troubleshoot live streaming equipment for campus events.
    • Provide technical support for audio/visual systems including projectors, sound systems, and recording devices.
    • Train and supervise student employees assisting with event technology.
  • Tier 1 Technical Support
    • Provide first-level support for software and hardware issues.
    • Troubleshoot and resolve user-reported problems; escalate complex issues to Tier 3 support.
    • Assist with computer setup, imaging, and deployment across campus.
    • Create and maintain documentation for systems, procedures, and troubleshooting guides.
    • Contribute to the development of efficient workflows and support processes.
  • Campus Technology Maintenance
    • Support classroom, meeting room, and lab technology including installation and maintenance.
    • Assist with preparing and maintaining campus computer labs.
    • Provide support for security cameras and other campus-wide technology systems.
Qualifications:
  • Experience with live streaming platforms and AV equipment.
  • Strong troubleshooting skills and customer service skills.
  • Ability to train and mentor student employees.
  • Familiarity with classroom technology systems and basic networking concepts.
  • Excellent written and verbal communication skills.
  • Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).

Benefits:
  • Flexible benefits package – health, dental, vision, life insurance, short-term disability, hospital indemnity insurance, flexible spending account, health savings account, health reimbursement account.
  • South Dakota Retirement System. Employees receive 6% fully matched contributions from SDRS and are vested after three years of service.
  • Paid time off – full time 12-month employees earn 15 days per year of annual leave and 14 days of sick leave per year. In addition, employees receive 11 federal paid holidays.
  • Reduced tuition for education.
  • Professional liability coverage
  • Paid family leave

How to Apply:
DSU accepts applications through an on-line employment site. To apply, visit https://yourfuture.sdbor.edu. Please submit a cover letter, resume, and a list of at least three references.

Applications will begin to be reviewed immediately and continue until the position is filled.
DSU is committed to equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Applicants with disabilities are invited to identify any necessary accommodations required in the application process. E-Verify, EOE.

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